Withdrawal & Refund Policy

Last updated: September 2026

Your Right of Withdrawal

As a consumer in the EU, you have the right to withdraw from a purchase within 14 days of the date of your order, without giving any reason (Article 6:230o BW; Directive 2011/83/EU as amended) – as long as you have not yet started your download.

To withdraw, use the "Withdraw from contract" button on your order detail page in your account, or notify us by any other unambiguous statement, for example by email to support@colrs.io. You may, but are not required to, use the model withdrawal form below. You will receive a confirmation by email after submitting your withdrawal. We will refund the full purchase amount within 14 days, using the same payment method as your original transaction.

The right of withdrawal applies to consumers only, meaning natural persons acting for purposes outside their trade, business, craft or profession. If you purchase as a business, including where you provide a VAT registration number or purchase through a verified business account, you do not have a statutory right of withdrawal. The refund grounds set out below under "Refunds After Download" apply to all buyers.

Digital Products: When the Right of Withdrawal Lapses

Colrs.io sells digital products exclusively. Under EU and Dutch law (Article 6:230p BW), the right of withdrawal does not apply to digital content once delivery has commenced – provided you gave explicit prior consent at checkout.

At checkout, you confirm two things via required checkboxes:

1. You agree to immediate delivery of the digital content before the withdrawal period expires.
2. You acknowledge that your right of withdrawal lapses once the download begins.

Where you have given the required prior express consent and acknowledged that you lose your right of withdrawal, your right of withdrawal ends when delivery of the digital content begins, which is when your download starts.

We confirm both statements to you on a durable medium in the order confirmation email, together with the information required by law. Only where you have given the consent, made the acknowledgement, and received this confirmation does your right of withdrawal end; it ends at the moment you start the download.

If you have not yet downloaded your product, the right of withdrawal remains active for the full 14-day period.

Refunds After Download

The 14-day period described here is our own voluntary refund window for the situations listed below. It does not limit any statutory rights or remedies you may have under applicable consumer law, including remedies for a lack of conformity of digital content, which can apply for longer than 14 days.

Although the right of withdrawal lapses once delivery has begun, you may still request a refund within 14 days of purchase in the following cases:

• Technical defect – the file is corrupted, incomplete, or technically unusable and the issue cannot be resolved by the Creator or our support team.
• Material misrepresentation – the product materially differs from its description or stated specifications.
• Non-delivery – the download link failed and the issue could not be resolved.
• Incorrect compatibility information – only if the product description incorrectly stated compatibility with your software or system.
• Statutory remedies – any other case where applicable consumer law entitles you to a remedy.

Outside these cases and your statutory rights, refunds are not granted for change of mind after download, incompatibility that was clearly stated in the product description, user error or lack of technical knowledge, subjective dissatisfaction with creative results, or purchases older than 14 days.

How to Request a Refund

Withdrawing before you download? You do not need to contact the Creator. Use the "Withdraw from contract" button on your order page, or email us at support@colrs.io. We handle this directly. The steps below apply to refund requests after delivery has begun.

Step 1 – Contact the Creator Go to your order page and use the contact option to reach the Creator (the maker of the product) directly. Explain the issue and include supporting evidence (screenshots, error messages, etc.). Creators are required to respond within 5 business days.

Step 2 – Escalate to Colrs.io If the Creator does not respond or rejects a valid claim, contact us at support@colrs.io with your order number and evidence. We will review and mediate.

Step 3 – Resolution Valid refund requests are processed within 14 days of approval to the original payment method.

Model Withdrawal Form

You may use this form if you wish to withdraw from the contract, but it is not obligatory. Complete and return it to us by email or post:

To: Colrs.io, Walingstuin 18, 1902 BC Castricum, The Netherlands, support@colrs.io:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following digital content:

Questions?

For questions about this policy, contact us at support@colrs.io.

For legal notices, contact legal@colrs.io.

Address: Walingstuin 18, 1902 BC Castricum, The Netherlands